Linder Health Return Policy

Products are sold on a guaranteed sale basis in accordance with the following policy:

Linder Health accepts returns for any reason within 30 days of receipt for a full refund. After 30 days, returns are eligible for product credit only.

To initiate a return, please contact us at 844.722.2336 or hello@linderhealth.com.

Linder Health will issue authorization for return of any products that meet the following criteria:

• Damaged – Products received damaged may be returned for replacement when reported within thirty (30) days of receipt. Have the transportation company note "damaged" or "broken" on the freight bill. All returns should remain in the original carton for inspection. Full credit, including shipping, may be issued if requested by the account.

• Received in Error – Products shipped in error by Linder Health may be returned, if applicable, for full credit, including shipping, when returned within thirty (30) days of invoicing.

• Return for Refund or Credit – Products may be returned for a refund within thirty (30) days of receipt for any reason. After thirty (30) days, product credit will be issued instead of a refund.
  

Returns for Devices

The following return policy applies to all TruDermal devices.

• Unopened Devices – Devices that are unopened and in new condition may be returned within thirty (30) days of receipt for a full refund. Linder Health will provide a return shipping label at no cost. No return fee will apply.

• Opened Devices – Opened devices may be returned within thirty (30) days of receipt. A flat $30 restocking and processing fee will be deducted from the refund.

• Defective Devices and Warranty Issues – Please contact us 844.722.2336 or hello@linderhealth.com, and our team will assist with the warranty process. Eligible defects and warranty issues will be handled in accordance with the manufacturer's warranty, including applicable replacement, repair, and shipping.

Return Process

To obtain authorization to return a product for replacement, refund, or credit, please contact us at 844.722.2336 or hello@linderhealth.com.

Please be prepared to provide your receipt or order confirmation as proof of purchase.

Customer Service will provide return instructions and, if applicable, a return shipping label.

Products Not Eligible for Return

• Products involved in fire, sacrifice, or bankruptcy sale; or items that have been damaged due to conditions beyond the control of the manufacturer, such as improper storage, heat, cold, water, smoke, fire, and negligence.

• Products that have been discontinued.

• Products returned by a party other than the purchaser.

• Products purchased with the specific understanding that they were non-returnable.

• Products that have passed their expiration date.

• Products that have been repackaged into other containers/packages.