Linder Health Return Policy

Products are sold on a guaranteed sale basis in accordance with the following policy:

Products Eligible for Return

Linder Health will issue authorization for return of skin care products to Aesthetic Providers and consumers that meet the following criteria:

1. Damaged – Products received damaged may be returned for replacement product when reported within fourteen (14) days of receipt. Have the transportation company note “damaged” or “broken” on the freight bill. All returns should remain in the original carton for inspection. Full credit, including shipping, may be issued if requested by the account.
2. Received in Error – Products shipped in error by Linder Health may be returned, if applicable, for full credit, including shipping when returned within fourteen (14) days of invoicing.
3. Return for Credit – If an Aesthetic Provider wishes to return the product ordered for any reason, the product may be returned for credit when reported within thirty (30) days of receipt. The Aesthetic Provider will incur all shipping charges and Linder Health will charge a processing and restocking fee equal to 25% of the total product value for such returns.

If Linder Health determines, in its sole discretion, that any Aesthetic Provider is abusing Linder Health’s Return Policy, then Linder Health may refuse any or all of the above remedies.

Return Process

To obtain authorization to return product for replacement or credit, please call Customer Service at 844.722.2336 or contact your Brand Educator with the following information:

• Product Name
• Quantity for Each Product
• Lot Numbers (if possible)
• Unit Price
• Reason (i.e., concealed damage)
• Billing Address
• Shipping Address
• Account Contact

Customer Service will provide a Returned Materials Authorization Number (RMA #) for those items approved for credit and, if applicable, a UPS shipping label. All returns should include a copy of the RMA form, and to be included with any returned goods. No product will be accepted for replacement or credit without a RMA form. Linder Health reserves the right to inspect all authorized returns prior to issuing credit and to destroy products deemed unfit for sale whether or not they are eligible for credit. Replacement product will not ship, or credit issued, until the returned product is received and processed.

Products Not Eligible for Return

• Product involved in fire, sacrifice or bankruptcy sale; or items that have been damaged due to conditions beyond the control of the manufacturer, such as improper storage, heat, cold, water, smoke, fire, and negligence.
• Product has been discontinued.
• Product returned by a party other than the purchaser.
• Product purchased with specific understanding that it was non-returnable.
• Product has passed its expiration date.
• Product has been repackaged into other containers/packages.
• Product provided to the office as samples or display product.
• After thirty (30) days, NO product returns will be accepted.